Refund, Return & Exchange Policy
At Rajgharana Ethnic Wear, customer satisfaction is our priority. We take great care to ensure that every product meets our quality standards. Please read our Refund, Return & Exchange Policy carefully before making a purchase.
Return Eligibility
Products may be eligible for return or exchange if:
- The product received is damaged during transit.
- The wrong product has been delivered.
- The product has a verified manufacturing defect.
The request must be made within 7 days of receiving the order.
Products must be:
- Unused
- Unwashed
- Unaltered
- In original packaging
- With all tags and accessories intact
Non-Returnable Products
The following products are not eligible for return or refund:
- Customized or tailor-made garments.
- Altered or stitched products.
- Products damaged due to improper use.
- Clearance or sale items (unless received damaged).
Exchange Policy
Eligible products may be exchanged for:
- Size replacement (subject to availability)
- Another product of equal or higher value (price difference payable if applicable)
Refund Policy
Once the returned product passes our quality inspection, the refund will be processed.
Refunds will be issued to the original payment method within 7–10 business days, depending on the payment provider or bank.
Shipping charges, COD charges, gift wrapping fees, and other service charges are generally non-refundable unless the return is due to our error.
Order Cancellation
Orders may be cancelled before dispatch.
Orders for customized tailoring or bespoke garments cannot be cancelled once production or stitching has started.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery with:
- Order Number
- Photos of the product
- Photos of the packaging
Our team will review your request and assist with a replacement, exchange, or refund where applicable.
Contact Us
For return, exchange, or refund assistance, please contact:
Rajgharana Ethnic Wear
Email: agrawal.yogendra@gmail.com
Phone: +91-9772327443